How to check warranty and support eligibility for iPhone and iPad. Warranty and service from the manufacturer
The consumer, whose equipment is out of order during the warranty period, should know that the breakdowns will be eliminated free of charge only if it is used correctly.
The procedure for the repair of purchased equipment that is under warranty
Let's consider in which case the contractor provides a guarantee.
The owner can count on the warranty repair of the equipment in the following situation:
- When a manufacturing defect is discovered, that is, malfunctions appeared as a result of a violation of the production technology of the goods, as well as due to the use of spare parts or components of poor quality;
- The manufacturer undertakes to replace free of charge spare parts and equipment that have become unusable during the warranty period;
- A guarantee for installation and maintenance is given by an organization that has a relevant certificate, experience, and also fulfills the necessary rules for installation and maintenance. Service and maintenance are trained end-user specialists who have a certificate confirming the right to provide these services;
- If the specialists have been trained on the basis of the manufacturer, they can carry out service maintenance of the equipment under warranty for two years. The warranty period cannot be extended unilaterally. This requires the signing of a special agreement by representatives of three parties: the user, the manufacturer and the organization involved in the repair. The agreement contains terms and conditions of equipment warranty service, warranty repair conditions, etc.;
- The person supplying the equipment to the market is not responsible for damages of any nature (special, unforeseen, punitive, indirect). We are talking about loss of income, damage to property, receipt of a claim from the consumer, etc. Warranties provided by the manufacturer or supplier must in no way violate the legal rights of consumers;
- The Contractor can accept the equipment for warranty repair only if the warranty card is available. This document is issued to the consumer at the time of purchase of the goods. The ticket must be signed by the official (representing the end user) responsible for the use of the equipment. If there is no warranty card, repairs can only be carried out at the expense of the owner;
- Checking equipment and identifying deficiencies, drawing up an act of checking and confirming a warranty case, transporting goods to the place of service work is carried out by a service organization or contractor;
- Components, spare parts, as well as the equipment itself can be accepted for warranty repair if there are accompanying documents that indicate the identified problems, the date of purchase of the goods, details of the organization, contact numbers. A special requirement is that the description of the malfunction must be clear and concise;
- Equipment and spare parts that are accepted for free repair undergo diagnostics to identify the declared malfunctions. If problems are not found, the equipment will not be accepted for service, and no one will exchange a serviceable product for a new one. When the item is found to be defective due to misuse, it will be returned to the owner. Otherwise, the repair will be paid at the expense of the buyer. Based on the check, a special act will be drawn up, and the result will be reported to the relevant organization;
- If the equipment or its individual parts cannot be repaired, then new ones (in the kit) will be supplied instead. At the same time, equipment or components that have been replaced during warranty service will not be returned to the owner.
Terms of repair of the considered category of goods under the warranty service agreement
When a buyer makes a certain purchase, he hopes to receive a good product that meets all the requirements of the declared quality. These requirements are stated in the contract, which is concluded between the seller and the buyer upon purchase, and apply to the established warranty period.
Let's look at the concept of "warranty period". Under this concept, a certain period of time should be considered, during which the contractor takes responsibility for the compliance of the goods with the declared qualities that are prescribed in the sales contract, in the technical documents for the equipment.
If during the period specified in the document, malfunctions are found in the equipment, the manufacturer undertakes to eliminate them free of charge. In some cases, we can talk not only about the repair of goods, but also about its replacement and price reduction.
In most cases, with the rare exception of additional agreements, the warranty period begins from the moment the goods are handed over to the buyer.
When the manufacturer has not established a warranty period, the seller assumes its obligations. Sometimes the seller may extend the period set by the manufacturer.
A guarantee of good, continuous operation of the equipment can only be said if the buyer complies with all the necessary rules for the operation, transportation and storage of the equipment during the warranty period.
Warranty repairs are carried out only during the warranty period.
Warranty service of goods differs from warranty repair in that, while servicing the goods, specialists try to maintain it in a condition suitable for its trouble-free operation without repair work.
The manufacturer or seller does not always deal with warranty repairs directly. In most cases, they delegate their powers to organizations specializing in the repair of a particular product. Sometimes such organizations are authorized, and sometimes they are specially created by manufacturers. We are talking about service centers created by domestic and foreign manufacturers on the territory of the Russian Federation.
In addition, a separate individual entrepreneur who has a special registration can act as an authorized person.
When the equipment is transferred for repair to a service center authorized by the manufacturer, all work is carried out at the expense of the manufacturer or seller.
The manufacturer (seller) independently pays the service center for the used components and repairs.
When does the hardware warranty expire?
The consumer can make a claim if he used the product in accordance with the basic rules of operation, and also if the equipment was regularly serviced.
Important! If the consumer has tried to fix the problem on his own, or any changes have been made to the design, warranty repairs will not be carried out.
We are not talking about free repair in cases of damage to the equipment as a result of its incorrect use.
If parts classified as consumables fail, they will not be replaced under the terms of warranty repair.
In some cases, the product is not subject to warranty repair:
- In case of violation of the rules for the use of equipment or damage to the goods by third parties;
- Some changes were arbitrarily made to the design;
- Problems were eliminated by specialists who are not authorized to carry out this repair;
- If the damage was caused by the power supply not meeting the State standards for breakdown from high voltage. This means that there are breakdowns in the insulation in the weakest places that have arisen as a result of its destruction;
- If there are defects that have arisen as a result of improper use of the goods or from a forceful impact on it;
- Some spare parts or components have been replaced with non-original parts, resulting in malfunctions;
- The equipment and its components have been damaged due to mechanical, thermal or extreme electrical impact;
- Breakdowns arose due to exposure of the equipment to water, fire, chemicals, food or waste products of living organisms;
- When equipment has been damaged due to natural disaster natural (floods, fires, lightning, earthquakes, etc.).
Usually the question of the warranty on the iPhone is raised when something happens to the device. This is when the need for technical support from the Apple service center arises. It also happens that having decided, the buyer wants to check whether technical support is still valid for him.
In addition, such a procedure will not hurt when buying a new phone, because modern Chinese craftsmen have learned so well that common man, and sometimes it is difficult for an experienced master to distinguish whether a real phone is in front of him or a fake.
Let's start with the fact that the worldwide warranty for all Apple devices begins with the first inclusion and activation, yes, yes, right from the moment when most of the newly minted owners happily anticipated the first start of the device.
Therefore, the most in a simple way, which will help not only to check the relevance of the guarantee, but also to determine the authenticity, is the iPhone check on the Apple website. This method is the easiest, because you can check even a boxed iPhone.
Checking the right to Tech. support and service
In order to check the right for repairs, you need a computer, tablet or iPhone itself with Internet access. From any browser, you need to go to the official Apple.com website in the " Support". After that, a special verification panel will appear in front of you, in which you will need to enter the IMEI or serial number of your phone.
There are several ways to find out the IMEI or Serial Number:
- Find it in your phone settings
- Dial *#06# on your phone
- Both numbers are also indicated on the SIM card tray
After you enter the serial number or IMEI in the panel for verification, the site should show the model and name of the iPhone. This will ensure that the model is genuine and officially released.
Below is information about its warranty status. We suggest that you familiarize yourself with the video illustrating the entire process, and then consider several options for warranty conditions.
Possible warranty conditions
The phone is original and has never been activated before.
In this case, the iPhone model and name will appear on the site, but there will be no information about the warranty status. The site may return something like "Could not find warranty information" or "You must provide the date you purchased the product." This means that the device has not yet been activated, and accordingly no one has ever used it.
Technical support and service rights provided
If the phone was purchased and activated recently, then there will be a green checkmark next to the technical support and the right to repair fields, and the “Supported” status will be indicated, you can also find out the expiration date of the service here. This means that the device is under a free warranty.
Support has expired, but service eligibility remains
After the expiration of the three-month term, a period for free technical support ends, but the right to service and repair remains. This means that the phone has been used for less than a year, and until the right to repair ends, you can find out when the iPhone was first turned on.
Hello! The topic of checking various Apple gadgets for authenticity is really limitless. There are already a lot of articles on the blog devoted to this problem (mostly all of them are located right here - in the “It's interesting” category), but all the same, various questions continue to come. This is how it works with Apple - you check your iPhone or iPad by serial number on their website, and the answer will not always be clear.
To be absolutely precise, then, in fact, regarding the warranty period, the answer is quite clear. Either we are shown a clear expiration date, or it is written that “The right to service and support: the term has expired” means there is no guarantee. At first glance, everything is too simple, understandable, accessible and there seems to be nothing to understand. But…
At the same time, there may be another inscription that raises a lot of questions:
For this product, "Right to Service and Repair: Consumer Protection Law (CALA) does not apply" or vice versa "Consumer Protection Law may apply."
And, depending on what is written, incomprehensible moments appear - is it an original iPhone or not? Is there a guarantee in Russia or is it missing? And here in general some ZZPP? There is very little information on the network about this, let's try to figure it out together - let's go!
I took several iPhones, the full history of which I know exactly - where they come from, where they were bought, etc. All conclusions in the article are solely based on these data.
Unfortunately, I do not have an iPhone in my possession, which, when checked, gives "Eligibility for Service and Repair: Consumer Protection Law does not apply (purchasing a product in another country)". If you are the owner of such a gadget, write in the comments - it is very interesting to know what should happen to the device in order for such an inscription to appear.
Although, apparently, there are various failures during such checks. Several people wrote to me that they know for sure - they have Rostest iPhones, but at the same time on the Apple website they see the inscription "Consumer Protection Law does not apply." In principle, Apple consultants themselves say that you should not completely focus on information from the site - it may not be displayed correctly. The most important thing is the documents.
So if you bought a phone from "officials", then it is very important to keep the original receipt. On occasion, it will help in proving that your iPhone and STD are fully compatible.
These rules and obligations are valid between the 3Gzone Service Center of ASC Lamport LLC (executor) and the Customer (consumer) when providing services for the repair of machinery (equipment).
1. When accepting equipment for repair, the Service Center issues an order-order in 2 copies.
2. The service center is not responsible for possible loss of data in the individual memory of devices associated with reprogramming, replacement of memory blocks, other storage media, boards, software installation.
2.1. Terms of warranty repair are determined by the time of delivery of serviceable spare parts and components from the manufacturer of the repaired equipment.
2.2. The maximum repair period in the presence of spare parts can be 15 days. The maximum delivery time for spare parts is 30 days. In total, the maximum repair period can be 45 days. If during the repair process it becomes obvious that the repair cannot be completed within the specified period, the parties sign an agreement on a new repair period.
3. By handing over the equipment to the 3Gzone Service Center, the Customer agrees to the processing, distribution (including transfer in cooperation with third parties), use, blocking, destruction, depersonalization, cross-border transfer of his personal data specified in the order placed - on behalf of ASC Lamport LLC and a representative of the manufacturer of the repaired equipment to perform actions related to the implementation of warranty and other obligations of the manufacturer / importer / authorized person in accordance with federal law RF "On consumer protection". In particular, the Customer agrees to replace the software when contacting the ASC with the latest version by the release date, as a result of which the data may be lost. It also agrees to receive information messages and calls from ASC Lamport LLC and a representative of the manufacturer of the equipment being repaired regarding the progress and result of the repair. By handing over Samsung equipment for warranty repair and signing an order, the Customer agrees to the processing of the provided personal data by the ASC and the companies of the Samsung group of companies (including, but not limited to: Samsung Electronics Co., Ltd., Samsung SDS Europe Ltd., Samsung SDS Global SCL Rus, SERK LLC, SEUK LLC), as well as the transfer of data, including cross-border transfer, to other counterparties under applicable law, if such transfer is necessary to achieve the purposes of processing. Purposes of processing: provision of repair services, provision of technical and service support, performance of other obligations imposed by consumer protection legislation, analysis of products and services, maintenance of internal corporate financial and operational reporting, as well as direct contact with the Customer for feedback, informing about the progress and status of repairs, conducting surveys and surveys of the level of satisfaction with the quality of service. The customer does not object to the transfer of video and audio recordings of the service process from the ASC to Samsung in order to control and improve the quality of the service provided.
4. When handing over equipment for warranty repair, the Customer must provide a warranty card or other document confirming the date of its purchase. If the period of warranty service of the equipment has not expired, but the Customer cannot present the warranty card or restore it from the seller, the Customer must provide checks, invoices, contracts or other documents confirming the date of sale. The fact that the Customer has an unfilled warranty card, in which there are corrections, or not intended for use on the territory of the Russian Federation, is equated to the absence of a coupon. If the Customer does not have documents confirming the date of sale of the equipment (coupon, checks, invoices, etc.), warranty repairs are possible during the free service period calculated from the date of production, determined by its serial number.
5.Authorized service center "3Gzone" reserves the right to refuse the customer in warranty repair and offer paid repair services if a malfunction is detected during the diagnostic process resulting from:
If the conditions specified in the warranty card are violated by the owner;
If mechanical damage is found;
If traces of conductive liquid are found.
5.1. In the event of a non-warranty repair, the Customer assumes the risk associated with the possible manifestation of defects in the delivered equipment that are not indicated in the receipt. As well as the risk of a possible complete or partial loss of equipment performance during the repair process in case of violations by the Customer of the operating conditions (clause 5). Having handed over the equipment for repair, the Customer agrees with the complete set, description of faults, damages, as well as with the fact that all internal damage occurred before the equipment was accepted for repair.
5.2. In the event of a non-warranty (paid) repair, the service center provides a guarantee for the work performed, the warranty period is 3 months and does not apply to the following non-warranty repairs:
Corrosion recovery (full or partial);
Restoration of installation (soldering of the board after mechanical damage).
In case of refusal of a non-warranty repair, the Customer must pay for the faulty equipment diagnostic service provided by the Service Center, the cost of which is determined by the Service Center and amounts to:
For laptops without disassembly 600 rubles, with disassembly - 1200 rubles;
For smartphones and tablets - 600 rubles;
For other equipment - 600 rubles.
6. In the event that the consumer fails to appear at the end of the service to receive the product or otherwise evades the consumer from accepting it after 3 days from the date of notification of the readiness of the product after repair, the service center has the right to charge a fee for storing the product, and subsequently collect a fee for storage from the consumer. Notification of the completed repair of the goods is made by sending an SMS message * to the consumer's contact phone number indicated in the receipt. In this case, the product is returned to the consumer only after payment for storage. Storage fee is 30 rubles per day. The service center also has the right, if its storage costs exceed the cost of the goods, to dispose of the goods without the consent of the consumer due to his absence or evasion from accepting the repaired goods.
*Note. The urgent delivery of an SMS message about the completion of the repair to the addressee cannot be 100% guaranteed, as it is associated with many factors beyond the control of the Service Center.
Conditions for issuing equipment:
1. Issuance of the repaired equipment is carried out to the person specified in the service center order when the equipment is handed over for repair, in the presence of a passport or any other identification document (military ID, service ID, driver's license, etc.), or a handwritten power of attorney with a copy of your passport.
2. The absence of these documents is the basis for an official refusal to issue the repaired equipment, until the relevant documents are provided.
Since we already know what additional service is, where it came from and why sales consultants “love” it so much, now it’s time to get to know it more closely. The easiest option for such an acquaintance is to pick up a standard contract for additional service and analyze its advantages and disadvantages point by point.
However, before doing this, I want to warn you, dear reader, that my comments on this agreement may seem somewhat strange and unusual to you, not at all like what you can hear from the lips of sellers in stores. household appliances. I don’t know, most likely what I’m going to write now violates the ethics and solidarity of my fellow sales consultants, but? since at the moment I am a person who is not interested, I don’t want to lie.
I want to clarify right away that we will only talk about additional after-sales service, which is provided for the buyer's money by household appliance stores, and not about the free service provided by some manufacturers. They should not be confused with each other: a free service is a gift designed to attract the attention of a buyer, and a service for money is an additional way to earn money, the buyer decides to pay for it or not.
So, we take the contract for additional service in hand.
From the contract:
The owner of this agreement has the right to Additional services: receiving consultations, diagnostics, prevention, cleaning and repair of goods during the term of the contract.
Comment:
In order to understand the meaning of this expression, let's define each service separately.
What does it mean to get advice?
This means that the seller's representative will acquaint you in detail with the consumer properties of the product and its correct use. This is amazing!
However, excuse me, because the seller, and without any contracts, must do this completely free of charge in accordance with the Seller's obligation to bring to the Consumer information about the goods and services offered, provided for by the current legislation to ensure the possibility right choice goods.
The representative of the seller may object to this that, under the law, he is not obliged to explain and show in detail how to use this or that product, and that there is an instruction manual for this. And he will be right. If you do not have the desire to understand and study the instructions yourself, then you can pay for a detailed explanation.
But would such an explanation help you? Take my word for it, if you have never had to use the type of equipment that you are buying, then even the most detailed one-time explanation will not give you anything. Yes, at the moment when they show and tell you, everything will seem simple and understandable, but as soon as you are left alone with the purchased device, all this “knowledge” will disappear somewhere. You will never escape the process of "communication" with the instruction manual. In fact, you won’t call the store every time and ask how to enable, disable, configure this or that function.
But this is my opinion, and to pay for a consultation or not - it's up to you.
What does diagnosis mean?
In this case, diagnostics means checking the quality of your equipment for the presence of manufacturing flaws in it by an organoleptic method.
Everyone knows what kind of method this is - organoleptic? This is when flaws are sought with the help of a person's feelings, i.e. listen, touch, taste, etc.
And you know what? In my opinion, this is just nonsense. And that's why.
Firstly, despite the fact that an experienced specialist can identify equipment malfunctions using organoleptics, still, not all shortcomings can be felt and heard.
Secondly, even if such a master determines that there is a lack of technology, he will not always say about it. Why? Yes, because he is a representative of a store that simply does not benefit from repairing your equipment for free.
Of course, not everything is so bad. There is a possibility that, so to speak, the symptoms of a future malfunction will be identified, which can be corrected, and thereby prevent a possible breakdown. And, of course, the representative of the store will do it. But, again, not for your benefit, but for your own benefit: after all, a malfunction, when it occurs, will have to be fixed by the store at its own expense.
However, the specialist will come - this is his work, for which you paid. And pay or not - you decide.
What does cleaning technology mean?
Naturally, no one will wash and clean external pollution. This means that during the term of the service contract, you have the right to invite a specialist to your home to remove contaminants in serviced (non-replaceable) filters of large household appliances, if these contaminants lead to non-compliance of the product with the requirements for which this product is used. This, according to sellers, includes cleaning of water heaters large household appliances (washing machines, dishwashers and water heaters).
Well, that sounds good. However, some facts are confusing, and here are some.
It was not in vain that I singled out the words about cleaning the heaters when I wrote that this service is carried out, according to the sellers. This is not directly written in any of the contracts for additional service, and therefore the fact of the presence of this service in fact is questionable. Although maybe I'm wrong and I just never saw anyone go to the buyer's house for such a purpose. Whether such cleaning is included in the additional service or not - it is better to check in the store when purchasing it.
And tell me, do you know a lot of types of equipment in which there are non-replaceable serviced filters that can be cleaned?
For some reason I can't remember any. There are, of course, air conditioners that need to be serviced and cleaned every year, but this is a specific product and an air conditioner maintenance contract, as a rule, is concluded together with a contract for its installation with a company specializing in this. There is also a coarse filter on the drain of washing machines and dishwashers, but cleaning it takes a few minutes and does not require any qualification.
I can’t remember any more such filters, therefore, either I don’t have enough knowledge, or they simply don’t exist.
Equipment repair
Repair of goods is the elimination of production defects of the goods. This service begins after the expiration of the main manufacturer's warranty. In the event that the warranty period for the goods exceeds or is equal to the period of validity of the additional service agreement, the “goods repair” service is not included in the list of services provided in accordance with the agreement.
Here it is that indisputable plus of additional service - an increase in the period of free troubleshooting. I personally believe that this point is one of the few that is worthy of attention when deciding whether to purchase additional service. Very often, the repair of equipment that has fallen into disrepair after the expiration of the main warranty period is quite expensive, and an additional service agreement turns out to be very useful.
Just remember to check the manufacturer's warranty period. Do not listen to sales consultants, but look at what is written in the company's warranty card.
And we return to the text of the treaty:
“If during the term of the contract the goods turn out to be in a state of non-repairability, then it is subject to replacement with a new product of the same manufacturer and model. If this product is no longer produced or sold in stores of the distribution network (with which the contract has been concluded), then the product is subject to exchange for another model with similar characteristics and an equal price.