How to write to VKontakte technical support from the phone. We write to technical support VKontakte
We have already discussed whether it is possible to call technical support Vkontakte website (see).
Now I want to show you how to write to VK technical support. You can ask any question and get advice.
Help Section
Go to your page, and open the dropdown menu located in the upper right corner of the screen.
Here you will find answers to frequently asked questions. They are categorized. If you have a problem, the first thing to try is to look for a solution here.
How to write to technical support VKontakte
Previously, the mechanism worked as follows. You open an answer to a question, and if you don't find a solution in it, click on the link "I have questions". After that, you went to the form in which you wrote your request to technical support.
This feature is currently not available on all pages. But anyway, let's take a look.
Go to any answer from the general list. We press the button "This does not solve my problem".
A form will open in which you will be informed about how long you need to wait until the VK technical support specialist answers you. Click the "Ask a question" button here.
You will see a form where you need to write about your problem. Fill in the title and description. If necessary, you can attach a photo (see ) or a document (see ). After that, click on the "Submit" button.
Your question will be registered. You will be given an estimated response time. To go to the list of your questions, click on the link "My questions". Or follow the link:
https://vk.com/support
Remember, I told you that not all answers have a link to the form to create a new question (see below).
You can write to the VKontakte support service both if you have access to your personal page, or if you don’t have it. I bring to your attention the most complete overview of the existing methods:
How to write a support letter if you have access to your personal page?
Log in to the site with your username and password. In the upper right corner, point and click on your name. Select the item " Help».
The search page for the VKontakte directory opens. Enter "How to ask a question in support?". We see the text. The third paragraph says:
Unfortunately, we were overwhelmed with an avalanche of questions, so the usual "write to us" button is temporarily unavailable. If you have questions that cannot be solved with the help of articles, use the link
Click on the link and we will be able to enter your question.
An alternative way to contact VK support
After you go to Help, the search page for the VKontakte directory opens. We open the first available section of the help.
Then click on the button "This does not solve my problem", then click on the link "I still have questions."
In the pop-up window, click "Ask a Question".
A support form appears. We fill. We send.
How to contact VKontakte support via email?
You can also contact VK.com support directly using regular mail. All you need is to send an email to the box [email protected]. It takes about 3-4 days to respond to such emails, so please be patient.
Extended page access recovery form
A letter in support of VK.com through the extended access recovery form is a very common way to contact support. It is used in cases where it is not possible to return access to the social network in the usual way. Step by step instructions.
As new ways of contacting VK support appear, I will update this instruction. Just in case, I advise you to bookmark this page. If you have any questions for me - ask them in the comments.
It is very good if the material of this step by step instructions The site will never be useful to our reader.
In principle, VK has a powerful and extensive system of automatic questions and answers, so you really don’t have to write to the administrator in VK often.
So, in the memory of the author of the site there was a case with the unauthorized publication of a private home video without the knowledge and permission of the author of these lines. Simply put, the attackers simply posted a private video on the network, for the removal of which they had to turn to the administration in VK.
As a result, the banned video was removed, and the appeal to technical support in VK had its effect. This clearly indicates that it is possible, and sometimes even necessary, to write to administrators.
We will talk about how to contact the technical support of the VKontakte website in this article-instruction.
How to write to the administrator in VK: step by step instructions
1. First of all, we will have to enter Personal Area by entering a secret username and password.
We get to the VK Help page:
Finding the answer yourself will be faster than waiting for several days or hours for a response from VK administrators.
Who knows, maybe your question is not so rare, but the answer to it already exists. Then the administrator in VK will not have to write anything.
In case your problem is solved ONLY through administrators, then…
4. Open any help point. For example, the top item is " My page has been blocked!” (or any other item).
Find 2 buttons below the solution: "This solves my problem" and " It doesn't solve my problem." You need to choose the SECOND:
5. Here, choose the last one - the bottom item " I have questions»
6. The information window " Approximate waiting time », where we are informed that the administrators are very busy and busy, that we will have to wait for a response.
This is fine. Look at the waiting time - will it suit you? If yes, click the button Ask a Question".
- Title (top empty field)
- The text of the appeal for the administration (large text field).
In addition, to solve the problem, it will be useful to provide links to the pages of the VKontakte website that have problems or questions. It also doesn't hurt to specify:
- the essence of the problem or question (for example: “Photos are not loaded, an Error pops up”);
- time or date when the problem was detected (for example: “Tried to upload photos yesterday and today - the problem does not disappear”);
- what exactly do you want to receive from VK technical support (for example: “Help me upload a photo to my page” and links to photos or attached photos through the “Attach” option).
8. Upon completion of the formation of your message, when the text of the appeal is ready, click "Send". We are waiting for a response from the administration of the VK site.
In fact, it is impossible to consider all possible problems and questions within the framework of this step-by-step instruction.
Each user has social network may have their own private questions and problems with the site system. Nevertheless, this article of the site will teach our readers to make any appeals or look for ready-made answers to their questions and difficulties.
The message form page is opened through special scripts, which become available only after a search for ready-made solutions and in case of not finding answers to requests.
In addition, I would like to note that the answer from VKontakte technical support may not follow immediately. This is natural, given how many requests the VK administration receives daily and hourly.
If you need to wait, the VKontakte system reports this openly, and the user sees a message like:
« Unfortunately, the answer to your question can arrive only after 15 hours…” or something like that. In any case, a correctly composed and sent to technical support message will be answered without fail!
Wait for it, and don't hesitate to ask for help. VKontakte employs ordinary people who will definitely help you deal with your problem.
Vkontakte is a social network with a huge variety of settings and additional features, which is constantly under heavy loads. The daily audience of the site is more than 70 million people (according to Liveinternet statistics), and many users face problems while working.
The most common:
- The site does not open (does not work);
- Account stolen;
- Password recovery or change;
- Complaints about illegal actions of other users.
To help solve emerging problems, the administration created a department - a support service, consisting of trained specialists who are ready to short time solve any problem. There are three ways to contact technical support, we will consider each in detail.
Get in touch via the Q&A section
In order to reduce the load on the department, the development team created a section for answers to popular requests. However, not every problem can be solved with a templated unsubscribe. Therefore, in almost every section there is a button for creating an application.
1. Go to the "Questions and Answers" section following the link (you must be logged in to the system) — https://vk.com/support?act=home or through the "Help" section, from your profile.
3. Choose the appropriate option. If it does not solve the problem, click "Write support".
4. On the page that opens, describe the problem in detail and click "Submit". The speed of the decision will depend on the employment of employees.
How to write to technical support - direct link
In addition to the "standard" method described above, you can use a small "Live hack". The page for creating a new application has a permanent address, regardless of the profile id and available even if there is no access to the profile.
2. Before you ask a question - clearly formulate it, and if necessary, attach a screenshot. After sending, a window pops up informing about the waiting time.
3. The operator's answer will come in private messages and will be duplicated in the "My questions" section. There, you can continue the conversation if you have additional questions.
Remember, creating an additional request does not speed up the response time, but can be regarded as spam altogether.
Technical support mail
Difficulties arise, not only for registered users, but also for those who have not yet decided to start a profile. For such people, there is a special form of communication - technical support email.
It is enough to write a letter to the address - [email protected] , with a description of the difficulty encountered. The answer will come within a week, not earlier. Need faster? Start .
From open sources, we managed to add three more addresses where you can contact administration representatives:
- [email protected]- for media representatives;
- vk.com/ads/adv_agency - representatives of advertising agencies;
- vk.com/support?act=new_ads - help with advertising companies.
One of the most important omissions of the technical support department is free hotline number missing, because the voice of the problem is solved much faster.
Ask a question from a mobile phone
Mobile phone users are also not deprived of the opportunity to communicate with the "support" of the social network. If everything is clear with the mobile version of the site - the links are located similarly to the web version, you will have to search for the smartphone application.
1. Open the menu mobile application Vkontakte, section "Help".
2. Scroll through the list to the end and follow the buttons marked in the picture.
3. Answers to applications are located in the specified tab.
Feel free to continue communicating with the operator until your problem is resolved.
FAQ
Instead of the usual results, I picked up frequently asked questions regarding VK technical support and will try to give detailed answers to them.
What is the official website of "support"?- He is not. Everything is decided through the contacts described above.
How to call hotline? - She is not. User support is provided only in writing.
The operator did not help solve my problem, what should I do?– In a couple of days, create another application, it will go to another specialist.
It is very good if the material of this step-by-step instruction of the site is never useful to our reader.
In principle, VK has a powerful and extensive system of automatic questions and answers, so you really don’t have to write to the administrator in VK often.
So, in the memory of the author of the site there was a case with the unauthorized publication of a private home video without the knowledge and permission of the author of these lines. Simply put, the attackers simply posted a private video on the network, for the removal of which they had to turn to the administration in VK.
As a result, the banned video was removed, and the appeal to technical support in VK had its effect. This clearly indicates that it is possible, and sometimes even necessary, to write to administrators.
We will talk about how to contact the technical support of the VKontakte website in this article-instruction.
How to write to the administrator in VK: step by step instructions
1. First of all, we will have to enter our personal account by entering a secret login and password.
We get to the VK Help page:
Finding the answer yourself will be faster than waiting for several days or hours for a response from VK administrators.
Who knows, maybe your question is not so rare, but the answer to it already exists. Then the administrator in VK will not have to write anything.
In case your problem is solved ONLY through administrators, then…
4. Open any help point. For example, the top item is " My page has been blocked!” (or any other item).
Find 2 buttons below the solution: "This solves my problem" and " It doesn't solve my problem." You need to choose the SECOND:
5. Here, choose the last one - the bottom item " I have questions»
6. The information window " Approximate waiting time », where we are informed that the administrators are very busy and busy, that we will have to wait for a response.
This is fine. Look at the waiting time - will it suit you? If yes, click the button Ask a Question".
- Title (top empty field)
- The text of the appeal for the administration (large text field).
In addition, to solve the problem, it will be useful to provide links to the pages of the VKontakte website that have problems or questions. It also doesn't hurt to specify:
- the essence of the problem or question (for example: “Photos are not loaded, an Error pops up”);
- time or date when the problem was detected (for example: “Tried to upload photos yesterday and today - the problem does not disappear”);
- what exactly do you want to receive from VK technical support (for example: “Help me upload a photo to my page” and links to photos or attached photos through the “Attach” option).
8. Upon completion of the formation of your message, when the text of the appeal is ready, click "Send". We are waiting for a response from the administration of the VK site.
In fact, it is impossible to consider all possible problems and questions within the framework of this step-by-step instruction.
Each user of a social network may have their own private questions and problems regarding working with the site system. Nevertheless, this article of the site will teach our readers to make any appeals or look for ready-made answers to their questions and difficulties.
The message form page is opened through special scripts, which become available only after a search for ready-made solutions and in case of not finding answers to requests.
In addition, I would like to note that the answer from VKontakte technical support may not follow immediately. This is natural, given how many requests the VK administration receives daily and hourly.
If you need to wait, the VKontakte system reports this openly, and the user sees a message like:
« Unfortunately, the answer to your question can arrive only after 15 hours…” or something like that. In any case, a correctly composed and sent to technical support message will be answered without fail!
Wait for it, and don't hesitate to ask for help. VKontakte employs ordinary people who will definitely help you deal with your problem.